These general terms and conditions of sale govern all relations between:
Mamitis Tailor S.L. and its internet clients (“The Client”) through the website www.mamitis.es
Before carrying out any transaction, the customer acknowledges that he or she is aware of and declares that he or she accepts these conditions as soon as he or she clicks on the I accept box.
1. SPECIAL CONDITIONS OF SALE
The customer acknowledges that at the time of placing the order, he or she is aware of the particular conditions of sale indicated on the screen (name, price, components, weight, quantity, colour, details of the products, cost of services, etc.) and expressly accepts them without reservation.
The execution of the order and its confirmation by the customer materialize the full and complete acceptance of the particular conditions of sale, only applicable to the order.
The customer places the order by clicking on the “add to basket” tab. The order is added to a total that includes all items confirmed by the customer by clicking on the “BUY” button at the bottom of the payment page and after you have accepted these’Terms and Conditions’.
3. ORDER ACKNOWLEDGEMENT
Mamitis Tailor S.L. confirms the acceptance of your order to the customer via email. The sale will not end until it is marked as’COMPLETED’, at which time the order will already be in the hands of the transport company.
Mamitis Tailor S.L. reserves the right not to confirm an order for any specific reason such as the supply of products, a problem with the order received (e.g. illegible document), an abnormal order or a foreseeable delivery problem. Mamitis Tailor S.L. will inform the customer via email.
No new orders may be placed until the customer has paid the sums due in respect of the previous orders.
Also, the ownership of the goods will not be transferred completely until the company Mamitis Tailor S.L. receives the sums due from the customer.
4. TERMS OF DELIVERY OF ORDERS
The customer shall choose the place of receipt of the goods at the time of placing the order and, if he wishes, also the date by writing us an attached note. Mamitis Tailor S.L. reserves the right to use all necessary means to deliver the products to the address indicated by the customer.
Shipments to the Canary Islands: By accepting the terms and conditions, the customer agrees to pay the customs charges if any.
5. DELIVERY TERMS
Deliveries will be made within a maximum period of 24 to 48 hours in the Iberian Peninsula (Spain). If an item is not in stock at the time of ordering, we will let you know and confirm the date it will be available again. The rest of the areas can consult us about the delivery time.
6. SHIPPING AND RECEIVING ORDERS
Delivery costs are FREE for baskets over 100 euros VAT included in Peninsula. All other areas have no minimum order.
Shipments to Spain (Peninsula) 24-48 h: 5,00€
Shipping to Balearic Islands 48-72 h: 10,50€
Shipping Ceuta and Melilla: 10,50€ (taxes not applicable)
Shipments to Canary Islands: 15,00€ (taxes not applicable)
Shipping to Europe: 15,00 €
USA and Canada: 20,00 € (taxes not applicable)
Special shipping rest of the world: 35,00 € (taxes not applicable)
No shipments to Brazil, China and Russia
NOTE: shipments outside the EEC are tax free, the corresponding taxes must be paid in the receiving country according to the legislation of each State.
When placing an order, the customer undertakes to sign the receipt form submitted by the person placing the order, which may include any comments he deems necessary. By signing the reception sheet, the customer acknowledges having received the number of packages indicated on it. If the customer observes damaged products or the lack of any of them, he should make a claim as soon as possible to:
Mamitis Tailor S.L., Carrer de Marià Cubí, 155 bajo, 08021, Barcelona or by email to firstname.lastname@example.org
7. HAULAGE COMPANY
Deliveries will generally be made by CORREOS EXPRESS or REDYSER mostly, in spain. If you want to send a different shipping address than yours so that someone can receive the package, you only have to indicate it during the purchase process.
The freight forwarder will contact you via SMS and email to find out about the delivery.
All prices are indicated in euros and include VAT. The price invoiced to the client is the price indicated in the order confirmation sent by Mamitis Tailor S.L.
9. PAYMENT METHODS
Secure credit/debit card purchase through the Redsys payment page.
PayPal; if you do not have an account you also have the option to pay securely with a credit or debit card through the PayPal platform. The payment with PayPal entails a commission of 3% on the total of the cart, shipping costs included.
Stripe; payment by credit card in a totally secure way, without leaving the payment page. The payment with Stripe carries a commission of 1.7% on the total of the cart, shipping costs included.
10. PRODUCT SHEET
The photographs showing the products are provided for information only. The texts accompanying these photographs are the reproduction of information on the packaging or the instructions for use. The differences between the photographs and the products can only be minimal and do not affect the essential characteristics of the products. The color of the products displayed in the online store may differ from the actual color of the product, but in a minimal way.
11. PRIVATE INFORMATION SECURITY
Mamitis Tailor S.L. is obligated to protect your private information.
The personal data collected during your connection to our commercial site will only be used to process your order. We will not sell, rent or disclose your personal information to anyone (or to any third party).
12. DATA REQUESTED
By placing orders through the website www.mamitis.es, you agree that Mamitis Tailor S.L. uses personal data about you, communicated by you or collected through the operation of the site. These data (names, email address, postal address, credit card number with expiry date, etc….) are necessary for us to process your orders.
13. SECURITY OF PERSONAL DATA
Orders (containing your account information) are sent via a secure server. The security program (SSL) encrypts all the information you enter before it is sent to us. In addition, message transmissions are protected against unauthorized access by third parties.
The customer will benefit from the legal guarantee against hidden defects in the products sold. However, the guarantee does not apply in the event of faults or damage due to incorrect operation, lack of maintenance or lack of care contrary to our instructions for use. The purchaser must refer to the appropriate instructions and recommendations in the instruction manual supplied with the product.
15. RIGHT TO RETURN GOODS AND WITHDRAWAL PERIOD
You have the right to withdraw from this contract within 14 days of receipt of the order without justification.
The withdrawal period shall expire 14 calendar days after the day on which you or a third party other than the carrier indicated by you acquires material possession of the goods.
To exercise your right of withdrawal, you must notify us in writing to:
Mamitis Tailor S.L., Carrer de Marià Cubí, 155 bajo, 08021, Barcelona or in the email email@example.com giving us your name, address, telephone number, email address and your decision to withdraw from the contract through an unequivocal statement, for example a letter sent by post or email.
Consequences of withdrawal:
In the event of a withdrawal on your part, we will refund all payments received from you, including shipping costs, without undue delay and in any event no later than 14 days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such refund using the same means of payment as you used for the initial transaction, unless you have expressly provided otherwise; in any event, you will not incur any costs as a result of the refund.
We may withhold the refund until we have received the goods and verified that they are in perfect condition.
You must return or deliver the goods to Mamitis Tailor S.L, Carrer de Marià Cubí, 155 bajo, 08021, Barcelona.
You will have to bear the direct cost of returning the goods.
You will only be responsible for the diminished value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
16. INTELLECTUAL PROPERTY
When you connect to the website created by Mamitis Tailor S.L. holder of all the intellectual property rights of the same, the customer may not copy or download all or part of its content, without the prior and express authorization of Mamitis Tailor S.L.
17. GET IN TOUCH WITH US
If you have any questions about Mamitis Tailor S.L. products such as how to perform maintenance or any questions about your order, the following channels are available:
Postal mail: Mamitis Tailor S.L., Carrer de Marià Cubí, 155 Bajo, 08021, Barcelona
Telephone: +34 931 729 676